Customer Service and Support

I supported customers by keeping their information organized in HubSpot, monitoring conversations, and making sure every inquiry was addressed properly. My goal was to provide a smooth and positive customer experience through clear communication and consistent follow-ups.

HubSpot Company Management

I managed and organized company records in HubSpot as part of the lead generation process. I added accurate company information, assigned ownership, and ensured all details were properly structured to make lead tracking and follow-ups easier. This helped keep the CRM organized and supported a smoother workflow between lead generation and customer service.

Customer Service Support (Contacts)

After generating the leads, I transferred the information into HubSpot contacts to support customer service. I managed customer details, monitored engagement, and kept everything organized so communication and follow-ups would be smooth and timely.

Lead Generation (Companies)

I started by doing lead generation, where I researched potential companies that could be a good fit for the business. I carefully gathered and organized company details and added them into HubSpot, making sure the information was accurate and easy to track for future follow-ups.